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Frequently Asked Questions


How much does the service cost?

Our main aim is quality of service at a reasonable price. The price will vary depending on what service option you choose.  We will provide you with the particular service you require at a price which is completely clear to follow and one you will find difficult to match elsewhere.  Our prices start from just £20 a month.  Please Contact Us for further details.

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Are there any additional charges?

Once we know the number of employees you have, the frequency of your payroll run and the types of reports & payslips you want and where they are to be sent we will quote you a price.  The price we agree is for a fixed period and will vary only where your circumstances change, particularly if your business grows as we hope it will and your workforce increases.  Changes in the number of employees can work on a pro rata basis but often the rate per employee may go down as your numbers increase substantially.  Please Contact Us for further details.

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How can you offer this service at such a low price?

We manage our business economically and maintain our overheads at sensible levels. 
We use relevant IT equipment and software for many of our processes to achieve a very high efficiency level.  Despite these efforts to maintain low prices we never compromise on the quality of our service.   Please review our Testimonials

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What about the cost of Year End Processing?

We do make an additional charge for processing online Year End returns to HM Revenue & Customs, particularly when we take on data partway through the year. There are often large amounts of data we need to calculate, verify & balance.  This can be time consuming particularly as we aim for absolute accuracy on our part to ensure we process excellent quality returns at the tax year end.  Naturally the time we invest in this process needs to be charged for.  We always assess the time before we produce your quote and confirm the exact cost to you for the following year end. Our charges for 2008-2009 range from just £30 to £50

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Do you deal with new starters and leavers?

Yes, we set up new starters based on the data you need to provide to us to ensure we have a complete & accurate record of your employees and so that you and we comply with HM Revenue & Customs requirements.  We will provide you with advice on starters such as the tax codes which need to apply & the procedures to be followed.  We produce P45’s for all leavers and we will send the relevant copies to your designated office, shop, or direct to your employee’s private address.

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Will you deal with HM Revenue & Customs on our behalf?

Yes, we will deal with HMRC on your behalf. We will register you with them as an employer (if you are a new employer) and deal with any day to day queries you or they may have.

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What is the tax free incentive?

As part of the drive to get small businesses using online services, the Government is offering a tax free incentive if their PAYE returns are filed online.  If you have fewer than 50 employees you will receive £75 if you file your return online for 2008-09.

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Are you able to make the monthly PAYE payments for us?

We calculate the PAYE income tax and National Insurance contributions due for your business.  We provide a P32 report which gives a breakdown of the payment due to HM Revenue & Customs.

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What style of payslips will we get?

We offer three types of payslip. A laser printed payslip which is usually sent to the employees place of work, an email payslip or a self seal mailer which is often the type posted direct to employees.

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Are you able to post payslips direct to employees' homes?

Yes we can do that for you.  All payslips are posted first class and are sent once payroll has been processed.  We do make an additional charge for this service to cover the postage and handling cost.  Any such charges are agreed with you beforehand.

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Are you able to pay employees directly into their bank account?

Yes we can arrange this for you.  We will discuss your exact requirements with you at the time you join AGS Payroll Services.  If you decide to make these arrangements yourself and then want us to take it on for you we can easily do that too.

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Does the service include dealing with pensions?

Yes we can make deductions for all types of pension contributions.  They may be fixed, variable or calculated as a percentage of the employee’s wage.  All such calculations will be shown on your payroll reports & (where appropriate) on the payslips.

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What about Statutory benefits?

AGS will deal with all current statutory benefits such as Statutory Sick Pay, Maternity Pay, Paternity Pay and Adoption Pay, as well as Student Loan deductions.  All reports & payslips show full details of any such payments and deductions.  We will continue to deal with any future changes in benefits as they arise.

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What reports do you provide?

We provide various reports which contain all the payroll management information you are likely to need.  We will discuss your particular requirements with you and provide you with reports we have available which most match your needs.

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Can we track employees' hours/salaries to different departments?

Yes.  We can produce a number of reports that track employee’s hours/salaries to different departments.  These departments can represent different sites, stores, shops etc and are essential where you need to allocate wage costs to various cost centres to analyse and manage your business more effectively.

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Are you HM Revenue & Customs accredited?

The payroll software we use has been tested and accredited by HM Revenue & Customs.  This is annually checked and approved by HMRC.

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Do we have a designated contact person?

All our staff will respond to any payroll query you have.  We will deal with your enquiry promptly, efficiently and in a helpful manner.

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What documentation does AGS require to process payroll?

We provide all the forms you need to ensure you know exactly what information you require and we provide advice regarding completion.  We try to keep the process as simple as possible.  This is the most basic information we need, to ensure we provide you with accurate & timely data from the start, and of course we satisfy the requirements of HM Revenue & Customs, on your behalf.  Once the initial process is completed, future action on your part will mainly involve the production of your weekly or monthly wage data, staff leaving dates where they apply & details of new staff.

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Do we need extra software or equipment?

Email is our primary method of providing reports in which case you do of course need email access and a printer.  However if you prefer we can fax or post reports to you.

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Is AGS payroll accurate?

As part of the Sage Group the payroll software we use is produced by TAS, a company that has been producing accounting software since 1992. The software is sound, reliable and very well supported.  We have used TAS payroll software continually since 2000 without any problem whatsoever.

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What about privacy and security?

At AGS we take privacy and security very seriously.  We make every effort to ensure we protect your business and your staff.  See Privacy & Security

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What if I need help or have questions?

If you have a query or require advice on payroll you can contact us.  Do it by email, phone or fax and we will respond quickly.

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Can you complete and submit Forms P11D and P46 (Car) for us?

Yes this service is available to clients for whom we provide a regular payroll service. We prepare the forms based on data you provide.  Whenever you require this service let us have the details and we will provide you with a quote.

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Can you provide us with your service when we have been using our accountant/payroll provider for part of the current tax year?

Yes.  We frequently take on clients who have built up payroll records with another payroll provider. We try to make this transition from your previous payroll provider as smooth as possible. We'll let you know exactly what we need to run your payroll efficiently & accurately.

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Do you charge for transfer of data from our previous payroll provider?

Often not but it depends on the amount of data involved. Based on information you provide we assess the work required and the time it is likely to take and if necessary provide you with a quote before we start the work.

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If your query is not covered in our FAQ’s please Contact Us for an answer.

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